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Privacy policy

PRIVACY POLICY

This privacy policy sets out how "Tropical Sun Foods™" uses and protects any information that you give "Tropical Sun Foods™" when you use this Website or communicate with "Tropical Sun Foods™" via phone, email, or posting comments and reviews on "Tropical Sun Foods™".

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our Website, then you can be assured that it will only be used in accordance with this privacy statement.

Our general privacy policy has not changed. However, we have updated the information contained within it to make it as easy as possible to read and understand and to be in line with the EU’s new GDPR Policy which came into effect May 25 2018.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Data we collect:

As part of the running of our Website, including shopping, search and browsing functions as well as some of the engagement options including leaving comments and reviews sections on the site, there is certain information that we collect. This will vary dependent on whether you are shopping on our Website, have a registered account with us on our Website, or if you are only browsing our Website.

If you place an order on our website, the information that we collect includes:

  • Name
  • Address
  • Email
  • Phone number
  • Order details and order history
  • Any additional information that you provide

How we use this information:

This information is collected so that we can process your order and ensure a smooth deliver of products and services. We keep this information on a secure system, along with your account information and shopping history. This is kept so that we can resolve any queries you may have, to make it easier for you to shop with us in future, and so that we can continue to improve the website and services that we offer. You can request the personal information we have on you, if any, at any time, and we will endeavour to provide you with this information within 14 working days.

We may also contact you via email, SMS or by post. We only do this if you have opted in to receiving communication from us. This helps us to keep you informed about the latest products, offers and services on our site. You can opt out of receiving this information at any time.

 

 

Competitions offers and promotions:

From time to time we may run offers, competitions and promotions, where you may be required to provide personal information in order to participate. For such activities, all the data will be kept securely, as set out in this privacy policy. We will also inform you how any information you provide will be used.

PAYMENT

When you make a payment for products or services on our site – there are two Payment Service Providers (PSP) that we use. Both offer a very secure way to make payment for products on Tropical Sun Foods.

Our primary Payment Service Provider (PSP) is Sage Pay. Their privacy policy can be found at https://www.sagepay.co.uk/policies/privacy-policy

Our secondary PSP is Paypal. Their privacy policy can be found at https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Order fulfilment and delivery:

To fulfil your orders, we use a trusted third-party supplier: Jassgold Limited. They only receive the information that is relevant to picking, packing and dispatching your order. This information is not stored by them and is only used to fulfil your order. All information is kept on a secure server. Any issues relating to the order including queries, deliveries, stocking issues, are all managed by Tropical Sun Foods. We will liaise with Jassgold Limited to address any of these issues to ensure a smooth delivery of services to you.

Browsing our website, reviews and comments:

When you visit our site and are just browsing or searching the site, there may be certain anonymous data which is collected about you, which does not specifically identify you as an individual, This includes:

  • General location and demographics
  • Pages visited
  • Time spent on the site and on pages
  • Device used
  • Which site you were on, before coming onto our site

How we use the information:

This information does not allow us to identify you as an individual, unless you supply us with specific personal information. This information is collected in order for us to improve our website, products and services that we offer.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

We will only contact you if you have opted in to receiving communication from us. You can opt out of any communications at any time. Either via using any opt out options provided in the communication or emailing us at sun@tropicalsunfoods.com

Whenever you are asked to fill in a form on the Website, look to see if there is a box that you can tick to indicate that you want to opt in to receiving information from us,


We will not sell, distribute or lease your personal information to any third parties unless we have your permission or are required by law.

You can request to have the personal information that we have on you deleted at any time. We will endeavour to do so as soon as possible.

You may request details of personal information which we hold about you under the GDPR Act 2018. If you would like a copy of the information held on you please write to Wanis Ltd, Unit 1, Golden House, Leyton, E10 7FE or email sun@tropicalsunfoods.com.

Cookie policy:

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.

Further information about our use of cookies is available here https://tropicalsunfoods.com/pages/terms-conditions

 

 

 

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